Support

Help for contact, microphone permission, measurement visibility, Restore Purchase, and privacy questions.

Contact

For SingLift Sustain support, contact Blue Arc Studio at support@bluearcstudio.com.

Microphone permission

SingLift Sustain needs microphone permission to measure a sustained tone. If permission is denied, allow microphone access for SingLift Sustain in Android settings and return to the app.

Measurement not appearing

A measurement may not appear if the tone is too quiet, the pitch is unclear, the tone changes too irregularly, or the microphone input is affected by noise. Try again in a quieter place and sustain a clear, steady tone.

Restore Purchase

Use Restore Purchase in the app when continued measurement access should be restored. Check that the device is signed in with the Google account used for the one-time purchase and that Google Play is available.

Privacy questions

For privacy details, read the Privacy Policy. For additional questions, contact support@bluearcstudio.com.